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2nd Line Tech Support

Put your love of all things tech to use and join our journey. We're an international, fast growing EdTech company with a proven track record, taking on the challenge of becoming global market leader.

Put your love of all things tech to use and join our journey as we take on the EdTech world. We believe that learning, knowledge, and creativity stems from promoting original thinking. That’s why we built Urkund, safeguarding authorship and creative output by delivering a fully-automated system for checking text similarity and preventing plagiarism.

Already the leading player in the Nordics, we have been gearing up to support a budding international expansion. Now we’re looking for the next tech support star to continue turning our customers into loving fans.

Main responsibilities

  • Monitor ticket queues and alerts, working to resolve issues that are too technical for our first line support
  • Maintain technical support documentation and related processes
  • Add technical expertise in customer or partner projects
  • Daily application management and monitoring
  • Support our customer success representatives when onboarding new customers
  • Support our sales team when technical questions or obstacles arise when approaching prospects

What skills and experiences do you need to have

  • SQL, you speak it in your sleep
  • Linux + Windows Server both feels like home
  • Be comfortable troubleshooting, sift through logs while defining and documenting issues
  • English is our corporate language, additional languages are seen as a plus

What sets you aside

  • You are service minded and enjoy making customers happy
  • Your are solution driven and determined to continuously improve processes and code
  • Your prioritisation game is strong and keeps you efficient
  • Like many of us you know a lot about many things technical
  • You have a good understanding of and experience working with APIs
  • Also – HTML, CSS, Python, and scripting can come in real handy

Other information

  • You can start immediately (or after any notice period you might have)
  • This position is a full-time permanent placement
  • You’ll be based at our HQ in Stockholm
  • We see this as an entry- to mid level role

If you want to join an international and fast growing EdTech company with a proven track record that is taking on the challenge of becoming the global market leader, hit apply today!

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Our culture

When we enter international markets we do it with a local approach. Therefore, it is essential for us to have knowledge about the local markets  - and to be present. We work globally and act locally. 

At URKUND we offer a diverse environment in terms of languages and backgrounds, where you will be challenged with great responsibility in a fast moving industry. Edtech is digitalizing the educational sector and our goal is to constantly develop our product to create better digital solutions. 


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